Client Care Advisor

<div class="content-intro"><p>Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.</p> <p>Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.</p> <p>Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. </p></div><p><strong>About the Role: </strong></p> <p>The <strong>Client Care Advisor </strong>plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and ongoing partner in care. Families seeking care are often navigating uncertainty and complex decisions, and this role brings clarity and confidence to that moment. Through thoughtful consultation and strong relationship-building, the Client Care Advisor guides families toward the right level of support and ensures a smooth start and ongoing coordination of services. This position is ideal for a professional motivated by both meaningful client impact and measurable results, who takes pride in helping families move confidently from inquiry to action.<strong><br></strong><strong><br></strong>This role blends consultative sales, care coordination, and ongoing relationship management. As a Client Care Advisor, you conduct in-depth consultations to assess needs, urgency, and readiness to begin services, guiding families from inquiry to start with clarity and confidence. You coordinate introductions between clients and Care Pros, conduct quality assurance visits, and adjust services as needs evolve. In partnership with scheduling and operational teams, you ensure seamless execution while maintaining accurate documentation and compliance standards.</p> <p>Success in this role is reflected in strong consult-to-start conversion, high client satisfaction, and sustained engagement. The ideal candidate brings strong judgment and emotional intelligence, balancing empathy with accountability while guiding families through complex decisions. This role includes urgent starts, in-person visits, and navigating sensitive family dynamics , and occasional after hours needs, all of which build credibility and drive long-term retention. The Client Care Advisor also contributes to referral relationship growth when needed, strengthening the local referral ecosystem and partner confidence.</p> <p>High performers dig deeply to understand the full scope of a client’s needs, not just the presenting concern, and design care plans that fully leverage Home Instead’s support. By helping families recognize the broader ways we can add value, they structure care plans that reflect the total scope of the client’s needs and deliver meaningful outcomes.</p> <p>In this role, you’ll join a team that cares deeply about the work and the families we serve. The need for high-quality support is real and growing, and your impact will be tangible. Your earning potential is uncapped and directly tied to the results you create. You’ll have the autonomy to use your judgment and build relationships in a way that feels authentic to you, while operating within clear, proven frameworks designed to support your success.<br><br>This role requires <strong>~75% travel in the field </strong>across the Greater Omaha Metropolitan Area.<strong><br></strong><br><strong>About the Team:</strong><strong><br></strong><strong><br></strong>Honor’s Owned Operated (OO) team runs company-owned Home Instead markets, serving clients directly while also helpi ... (truncated, view full listing at source)