Senior Customer Success Manager, Enterprise

<div class="content-intro"><p>Our <a href="https://www.greenhouse.com/mission" target="_blank">mission</a> at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. </p> <p>Join us to do the best work of your career, solving meaningful problems with remarkable teams.</p></div><p>Greenhouse is looking for a <strong>Senior Enterprise Customer Success Manager </strong>to join our team!</p> <p>Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.</p> <p>You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.</p> <h2><strong>Who will love this job</strong></h2> <ul> <li><strong>A proud advocate –</strong> you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective </li> <li><strong>A collaborator</strong> <strong>– </strong>you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements</li> <li><strong>An educator –</strong> you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite</li> <li><strong>A trusted subject matter specialist –</strong> you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challenges</li> <li><strong>An entrepreneur – </strong>you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies</li> </ul> <h2><strong>What you’ll do</strong></h2> <ul> <li>Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions</li> <li>Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)</li> <li>Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering</li> <li>Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization</li> <li>Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives</li> <li>Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy</li> <li>Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives</li> <li>Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals</li> <li>Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes</li> <li>Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one</li> <li>Additional projects and responsibi ... (truncated, view full listing at source)