Records Specialist

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Records Specialist will serve as a vital bridge between legal compliance and operational support. You will spearhead the day to day management of sensitive tasks, ranging from processing subpoenas and third party audits to resolving escalated client inquiries. Beyond immediate request handling, this role is deeply collaborative; you’ll be responsible for assisting in maintaining the integrity of the record life-cycle, ensuring policy compliance, and building strong cross-functional partnerships to streamline internal workflows. The perfect fit for this role is a highly organized communicator who thrives in the intersection of project management and administrative compliance. You should possess a "no task too small" mentality, comfortably pivoting from high-level policy audits to providing hands-on backup support for your teammates. Since you will be assisting with training and interfacing with various departments, a knack for relationship-building and a clear, non-technical communication style are essential.