IT Service Desk Launch Intern - Summer 2026

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Program: The CrowdStrike Launch Internship Program is an exclusive early-career opportunity designed for exceptional sophomore level students (Class of 2028). This program offers students the chance to gain hands-on experience at one of the world's leading cybersecurity companies while still early in their academic journey. Location: This internship will be onsite at our Austin, Texas office. Time Commitment: Interns are expected to work 40 hours per week, Monday through Friday, during standard business hours. Start & End Dates Cohort 1: Wednesday, May 20 - Friday, August 7, 2026 (11 ½ Weeks) Cohort 2: Monday, June 1 - Friday, August 21, 2026 (12 Weeks) Cohort 3: Monday, June 15 - Friday, September 4, 2026 (12 Weeks) About the Role: The CrowdStrike Information Technology Service Desk Team is looking for an IT Service Desk Launch Intern to join our team. The ITSD Team is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet. The IT Service Desk Launch Intern is responsible for assisting the IT Service Desk team in providing support to CrowdStrike employees with computer hardware and software issues, and will work with end users directly. This position will be focused on providing support for employees across various departments and locations and will be responsible for proper prioritization and initial troubleshooting of all incoming requests for support from CrowdStrike employees across the globe. The IT Service Desk Launch Intern will adhere to the company computer usage policy, systems development standards and other company and departmental policies and processes. What You’ll Do: Provide Service Desk coverage for end user support via remote access Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations Perform remote troubleshooting through diagnostic techniques and pertinent questions Provide exceptional customer service, efficient analysis, and resolution of incidents and problems Implement, improve and document new and existing policies, procedures and processes for various I ... (truncated, view full listing at source)