Product Support Engineer

Who are we? UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface. Our Product team at UpGuard comprises of our Product Management, Product Support, Engineering, Design, Data Leaks Detection, and Third Party Risk Management Services. Our Product team’s vision is to become the leader in the Cyber VRM category by providing a best-in-class SaaS platform for organizations to manage their third-party risk and external attack surface. Our purpose as a Product team is simply to build a product that enables this. We aim to build a product that users love and come to rely on, and one that regularly and consistently improves. Where does this role fit? We’re hiring a Product Support Engineer to join our Product Engineering team as we continue to scale rapidly and sustain strong growth. As a Product Support Engineer at UpGuard, you’ll operate at the intersection of customers, product, and engineering within the fast moving and increasingly critical world of cybersecurity. Your focus will be on diagnosing complex issues, supporting our customers and internal teams, and helping ensure our platform delivers reliable, high quality outcomes. With the majority of the internet scanned across multiple vectors daily, you’ll encounter challenges related to high throughput, large scale systems, and data complexity. How we solve these problems is a key reflection of the calibre of people we bring into the team. In this role, you’ll partner closely with cross functional teams that value iteration, collaboration, and speed. Together, we deliver customer value quickly while maintaining strong standards for security, reliability, and customer experience. We value clear thinking, strong technical curiosity, and engineers who care deeply about the product and the customers who rely on it.