Senior Renewals Manager — Northern Europe & MEA

<div class="content-intro"><p>Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.</p></div><div>As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience. <br><br>As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organisations to maximise the value our platform delivers.<br><br>This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organisation while helping shape our renewal strategy and best practices.<br><br><strong>How you’ll make an impact </strong><br><br></div> <ul> <li>Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.</li> <li>Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.</li> <li>Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies.</li> <li>Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.</li> <li>Support at-risk customers through mitigation planning and customer success initiatives.</li> <li>Lead contract renewal negotiations to achieve successful, timely closures.</li> <li>Evaluate license usage and ensure true-up requirements are accurately processed.</li> <li>Provide accurate weekly forecasts on renewals and associated risks.</li> <li>Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.</li> </ul> <div><br><strong>What you’ll need to be successful</strong><br><br></div> <ul> <li>At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.</li> <li>Background in commercial negotiations and account management.</li> <li>Proficiency in revenue technologies, including ability to manage your own book of business.</li> <li>Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.</li> <li>Ability to navigate SaaS contracting discussions and renewal workflows with confidence.</li> <li>Excellent communication skills with the ability to engage executive stakeholders.</li> <li>Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.</li> <li>IMPORTANT: Experience managing customers in Northern Europe and MEA. </li> </ul> <div><br><strong>What you’ll need to stand out</strong><br><br></div> <ul> <li>A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.</li> <li>Functional expertise in key business areas such as FPA or Supply Chain is a plus.</li> <li>A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.</li> <li>A strong understanding of subscription-based business models and best practices in renewals management.</li> <li>Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.</li> <li>A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.</li> </ul> <p class="p1"><span style="color: rgb(255, 255, 255);">#LI-CM</span></p><div class="content-conclusion"><div> </div> <div><strong>What are you waiting for!</strong></div> <div>At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significan ... (truncated, view full listing at source)