Forward Deployed Software Engineer - Gen Ai

<p><strong>About the Team:</strong></p><p>ServiceNow’s Applied AI Forward Deployed Engineering (FDE)&#xa0;team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we&#xa0;identify&#xa0;high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.&#xa0;</p><p>Our mission:&#xa0;We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.&#xa0;</p><p><strong>Why This Role Matters:</strong></p><p>Enterprises are raising the bar. AI initiatives must deliver business value—not just promise potential. That means taking&#xa0;cutting-edge&#xa0;LLM capabilities and turning them into resilient, secure, and scalable software.&#xa0;</p><p>As a Forward Deployed Software Engineer (FDSE), you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable&#xa0;GenAI&#xa0;in the enterprise.&#xa0;You codify patterns, shape internal tooling, and accelerate innovation—delivering systems that are battle-tested in production and scalable across industries.&#xa0;</p><p><strong>Who You Are&#xa0;</strong></p><p>You are a systems-minded, AI-native engineer who ships real software. You own the full stack—and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact.&#xa0;</p><p>You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run&#xa0;at scale. You&#xa0;don’t&#xa0;just debug code—you debug systems, context, and customer pain points.&#xa0;</p><p><strong>You will:&#xa0;</strong></p><ul><li>Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI&#xa0;</li><li>Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments&#xa0;</li><li>Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements&#xa0;</li><li>Shape developer experience by sharing feedback with platform and product teams&#xa0;&#xa0;</li></ul><p><strong>What&#xa0;You’ll&#xa0;Do:&#xa0;</strong></p><ul><li>Deliver end-to-end builds in agile sprints—from architecture to deployment in production&#xa0;</li><li>Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components&#xa0;</li><li>Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed&#xa0;</li><li>Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers&#xa0;</li><li>Influence platform: inform product strategy through field-tested insights and extensible code&#xa0;</li></ul><p><strong>What Success Looks Like:&#xa0;</strong></p><ul><li>Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments&#xa0;</li><li>Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects&#xa0;</li><li>Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives&#xa0;</li><li>Velocity and precision: You move fast without breaking things—shaping resilient, secure systems in high-stakes contexts&#xa0;</li><li>Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one&#xa0;</li></ul><p>&#xa0;</p> <p ... (truncated, view full listing at source)