Senior Staff Software Engineer UX

ServiceNow
San Diego, California$169k – $296kPosted 5 March 2026

Job Description

<p><em><strong>This role is available in either our San Diego or Santa Clara office</strong></em></p><p><strong>About the Team: &#xa0;</strong></p><p>The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries. &#xa0;</p><p>At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to&#xa0;latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making. &#xa0;</p><p>Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems. &#xa0;</p><p><strong>What you get to do in this role:</strong><strong>  </strong>&#xa0;</p><ul><li>Architecture,&#xa0;design&#xa0;and&#xa0;build&#xa0;highly interactive applications that can scale with application complexity&#xa0;</li><li>Create tools, libraries, and frameworks for other developers to build upon&#xa0;</li><li>Apply&#xa0;new technology&#xa0;and innovation to improve platform functionality&#xa0;</li><li>Lead the&#xa0;development of the platform&#xa0;while navigating Java,&#xa0;JavaScript&#xa0;and Kubernetes application architecture.  &#xa0;</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>12+ years of software industry experience&#xa0;</li><li>Experience in&#xa0;critical thinking&#xa0;and innovation aimed at&#xa0;AI integrations&#xa0;into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  &#xa0;</li><li>Experience in building new products that use AI/ML &#xa0;</li><li>Significant experience&#xa0;designing and implementing highly interactive and high-volume applications&#xa0;</li><li>Expertise&#xa0;in backend technologies&#xa0;&#xa0;</li><li>Java,&#xa0;Python,&#xa0;Junit, REST, AJAX, JSON, HTML,&#xa0;CSS&#xa0;and associated frameworks&#xa0;&#xa0;</li><li>JVM performance testing,&#xa0;optimization&#xa0;and garbage collection&#xa0;</li><li>relational databases, SQL and frameworks like Spring, Hibernate&#xa0;</li><li>and/or&#xa0;frontend technologies&#xa0;</li><li>Solid JavaScript experience with React, AngularJS, Cycle.js, Vue, or other frontend frameworks&#xa0;</li><li>Competent in aspects of design, usability, cross-browser&#xa0;compatibility&#xa0;and accessibility&#xa0;</li><li>Exposure to modern reusable theming practices such in sass,&#xa0;css-in-js&#xa0;and styled components&#xa0;</li><li>Experience in test driven development with Jest,&#xa0;TestCafe, Cyprus, Mocha, or Selenium&#xa0;&#xa0;</li><li>Experience in&#xa0;designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed&#xa0;</li><li>Experience in functional programming, stateless architectures, ADTs is a plus&#xa0;</li></ul><p>&#xa0;</p><p>FD21</p><p>For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally o ... (truncated, view full listing at source)