Senior Manager Experimentation, Testing, & Learning
ServiceNowSanta Clara, California$155k – $272kPosted 5 March 2026
Tech Stack
Job Description
<p>The Senior Manager, Experimentation, Testing, & Learning owns the quarterly experimentation roadmap and learning agenda that drives measurable improvements in buying group progression. This role runs end-to-end test governance across buying group experience, ensuring tests are designed well, implemented correctly, measured cleanly, and translated into clear scale or stop decisions. </p><p><strong>What you will own </strong></p><ul><li><p>Quarterly experimentation roadmap, learning agenda, and test portfolio aligned to brand, events, and integrated program goals with emphasis on buying group progression. </p></li></ul><ul><li><p>Test intake, prioritization, design standards, and readout templates used across teams. </p></li></ul><ul><li><p>Scaling criteria and playbooks for rolling out tests that show measurable lift. </p></li></ul><ul><li><p>Governance for experimentation processes, including decision rules and documentation standards. </p></li></ul><p><strong>Responsibilities </strong></p><ul><li><p>Own and evolve the quarterly experimentation roadmap and learning agenda, aligned to brand, events, and integrated program goals with emphasis on buying group progression. </p></li></ul><ul><li><p>Manage test intake and prioritization using clear criteria, expected impact, feasibility, time-to-learn, and cross-channel applicability, maintaining balanced coverage across paid, owned, site, and creative. </p></li></ul><ul><li><p>Define and maintain test design standards: hypotheses, primary and secondary KPIs, success thresholds, guardrails, and decision rules. </p></li></ul><ul><li><p>Partner with Measurement to define incrementality approaches, holdouts, lift studies, geo tests, platform experiments and standardize efficiency metrics. </p></li></ul><ul><li><p>Partner with agency and platform teams to ensure clean implementation, consistent exposure rules, and strong QA across channels. </p></li></ul><ul><li><p>Coordinate with DX on site and landing page tests, including experimentation tooling, tagging, data layer dependencies, and conversion-path measurement. </p></li></ul><ul><li><p>Partner with creative and agency teams to structure creative tests (message, offer, asset variants) with clear learning objectives and measurement plans. </p></li></ul><ul><li><p>Standardize how results are reported — readout templates that clearly summarize lift, confidence, segment impacts, tradeoffs, and recommended decisions. </p></li></ul><ul><li><p>Lead quarterly readouts that drive decisions to scale, stop, iterate, or retest, with documented rationale. </p></li></ul><ul><li><p>Maintain scaling criteria and update global playbooks when tests show measurable lift and repeatability. </p></li></ul><p> </p>
<ul><li>7+ years in growth marketing, performance marketing, experimentation, analytics, or marketing operations with ownership of cross-channel testing programs and a track record of turning test results into strategic decisions. </li></ul><p><strong>Hard Skills </strong></p><ul><li><p>Experimentation Design: A/B, multivariate, holdouts, lift studies, geo experiments and common design pitfalls to avoid </p></li></ul><ul><li><p>Cross-Channel Testing: paid media (programmatic, search, social), owned channels, site experience, and creative </p></li></ul><ul><li><p>Measurement Partnership: incrementality design, impact evaluation, and efficiency metric standardization </p></li></ul><ul><li><p>Agency & Platform Execution: clean test setup, QA, trafficking, and consistent measurement across partners </p></li></ul><ul><li><p>Reporting & Decision Frameworks: standardized readouts that drive repeatable scaling decisions </p></li></ul><p><strong>Soft Skills (Leadership Competencies) </strong></p><ul><li><p>Strategic Vision: abl ... (truncated, view full listing at source)
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