Principal, Program Manager

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Principal, Program Manager (Talent Acquisition and Employee Relations Enablement).</p> <p> </p> <p><strong>About the job</strong></p> <p>We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the end-to-end design, build, launch, and evolution of enablement programs that drive global transformation across Twilio’s Talent Acquisition (TA) and Employee Relations (ER) functions. You are a thought leader who doesn’t just build solutions—you shape the long-term enablement strategy, ensuring our TA and ER teams have the clarity, capability, and connection needed to navigate Twilio's most complex challenges. This role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery.</p> <p> </p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Drive Strategic Direction: Lead the multi-year roadmap for TA and ER enablement. You don’t just execute programs; you define how enablement serves as a lever to achieve organizational goals.</li> <li>Orchestrate Complex Programs: Manage an agile portfolio of high-impact initiatives and projects (e.g., advanced interviewer training, ER investigation frameworks, Recruiter upskilling), where you design, scale, and execute in alignment with multiple leadership levels and stakeholder functions.</li> <li>Lead Our Content Architecture: Oversee the creation of "best-in-class" enablement resources. You are responsible for the overall standards and strategy across all People Partnerships knowledge management materials, setting the foundation for continued AI innovation and operational excellence.</li> <li>Deliver Training: Coordinate and facilitate high-impact training sessions to support new tool roll outs, process changes, and upskilling initiatives.</li> <li>Lead Change: Incorporate impactful change management strategies to support new ways of working. You are the "voice of the user," ensuring that global shifts in process, policy, and practices are adopted seamlessly by TA, ER, and partner stakeholders.</li> <li>Manage Stakeholders: Build, strengthen, and manage cross-functional partnerships with critical stakeholders in TA leadership, ER leadership, Operations, and Technology teams to identify priorities, manage tradeoffs, and drive overall alignment.</li> <li>Facilitate Continuous Improvement: Continuously monitor, measure, and evaluate the impact of TA and ER enablement programs using both qualitative feedback and quantitative performance data; adjust content and delivery based on insights.</li> <li>Advise Executives: Act as a trusted partner to TA and ER senior leadership. You p ... (truncated, view full listing at source)