Team Lead Field Implementation (French and English speaking)

<p><strong>Hi there! Thanks for stopping by 👋</strong></p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!</p> <p>We are seeking a dynamic and experienced professional to fill the role of Team Lead for our Field Implementation Consultants. As the Team Lead, you will play a crucial role in overseeing and managing a team of Field Implementation Consultants responsible for on-site deployments of our products and services. This position requires strong leadership skills, project management expertise, and the ability to ensure successful implementations while maintaining a high level of client satisfaction.</p> <p> </p> <p><strong>What you’ll be responsible for:</strong></p> <p><strong>Team Management:</strong></p> <ul> <li>Lead and mentor a team of Field Implementation Consultants and Technicians, providing guidance, support, and training as needed.</li> <li>Foster a collaborative and positive team culture, promoting effective communication and knowledge sharing.</li> </ul> <p><strong>Project Oversight:</strong></p> <ul> <li>Oversee the planning and execution of on-site implementations, ensuring adherence to project timelines and quality standards.</li> <li>Collaborate with cross-functional teams to streamline processes and optimize project efficiency.</li> </ul> <p><strong>Client Interaction:</strong></p> <ul> <li>Act as an escalation point for client issues, providing timely resolution and maintaining a high level of client satisfaction.</li> <li>Collaborate with the sales team to understand client requirements and expectations for on-site implementations.</li> </ul> <p><strong>Performance Monitoring:</strong></p> <ul> <li>Monitor and assess the performance of the Field Implementation Consultants against key performance indicators.</li> <li>Provide regular feedback and conduct performance reviews to ensure continuous improvement.</li> </ul> <p><strong>Resource Allocation:</strong></p> <ul> <li>Allocate resources effectively to meet project demands and deadlines.</li> <li>Work closely with project coordinators to ensure adequate staffing for on-site deployments.</li> </ul> <p><strong>Quality Assurance:</strong></p> <ul> <li>Ensure that implemented solutions meet quality standards and client expectations.</li> <li>Implement best practices for quality control during on-site installations.</li> </ul> <p> </p> <p><strong>What you’ll be bringing to the team:</strong></p> <ul> <li>Proven experience in a leadership role, preferably as a Team Lead or Manager in a field implementation environment.</li> <li>Strong project management skills with the ability to manage multiple projects simultaneously.</li> <li>Excellent communication and interpersonal skills.</li> <li>Technical proficiency in field implementation processes, preferably in industries such as technology or retail.</li> <li>Excellent time management and organizational skills</li> <li>Fluency in French English is required</li> </ul> <p> </p> <p><strong>What’s In It For You:</strong></p> <p>Come live the Lightspeed experience...</p> <ul> <li>Genuine career opportunities in a company that’s creating new jobs every day</li> <li>Work in a team large enough for growth but lean enough to make a real impact</li> <li>Exposure to modern and proven technology</li> <li>Ability to work and grow in a truly flexible environment</li> <li>Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story</li> </ul> <p>… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:</p> <ul> <li>Lightspeed equity scheme (we are all owners)</li> <li>Health Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health </li> <li>Mental Health Support through the Modern Health App- whether it is meditation, coaching ... (truncated, view full listing at source)