Senior Director, Billing & Renewal Operations

<p>We are seeking an exceptional, high-impact Head of Billing &amp; Renewals Operations to lead the charge in modernizing and transforming our Billing &amp; Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing &amp; Renewals operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customers—supporting complex SaaS, usage-based, and outcome-driven billing with precision and scale.<br> &#xa0;</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the Billing &amp; Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes.</li><li>Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models.</li><li>Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization.</li><li>Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences.</li><li>Partner with Pricing &amp; Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion.</li><li>Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability.<br> &#xa0;</li></ul><p><strong>Enterprise Leadership &amp; Operational Execution</strong></p><ul><li>Lead high-performing teams across Billing &amp; Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency.</li><li>Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions—providing transparency to executive leadership.</li><li>Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment.</li><li>Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset.</li></ul> <p>&#xa0;</p><ul><li>Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations, Billing, or Revenue Operations, with at least 5 years in a senior leadership role owning complex SaaS billing operations.</li><li>Billing Systems &amp; Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g., Chargebee, Zuora, Salesforce Billing, SAP, NetSuite), with a strong grasp of SaaS, usage-based, and outcome-based billing models and real-time, automated quote-to-cash processes.</li><li>Customer-Centric &amp; Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees, reducing friction, accelerating onboarding, and enabling monetization at scale.</li><li>Data-Driven &amp; AI-Ready: Proficient in leveraging analytics, AI, and automation to drive operational efficiency.</li><li>Cross-Functional Navigator: Exceptional ability to align and influence across complex organizations—partnering with Sales, IT, Product, Deal Desk, Finance, and Customer Success to build scalable, integrated operating models.</li><li>World-Class Communicator: Strong executive presence with outstanding written, verbal, and presentation skills—comfortable engaging across global teams.</li><li>Educational Background: Bachelor’s degree in Finance, Business, Accounting, or related field required; MBA or advanced degree strongly preferred.</li></ul> <p>We're committed to building a workplace that reflects the diverse world we ... (truncated, view full listing at source)