Manager, Customer Success EMEA

Manager, Customer Success EMEA 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team is dedicated to helping customers unlock the full value of their investment in security and privacy by building trusted, long-term relationships. Acting as strategic advisors, we proactively guide customers to achieve their goals while driving adoption, retention, and growth with 1Password. The EMEA Customer Success team focuses on supporting organisations to ensure they continue to see measurable value and ROI in their partnership with 1Password. As a Team Manager of Customer Success for the growing EMEA region, you’ll play a pivotal role in coaching and developing your team to achieve individual and collective goals tied to growth, revenue retention, and customer satisfaction. You’ll collaborate with your direct reports to refine processes, elevate performance, and support their professional development within 1Password. Success in this role requires adaptability, strong communication skills, and a passion for building and scaling high-performing teams in a dynamic, fast-paced environment. If you thrive on empowering others and driving meaningful customer outcomes, we’d love to hear from you! This is a remote opportunity in the UK. What we're looking for: - Customer Success Expertise: Proven background with 6+ years in the security or SaaS industry, successfully managing customers of all sizes to drive adoption, retention, and growth. - Leadership Experience: At least 3+ years of demonstrated success in building and leading high-performing teams while fostering a strong, supportive team culture. - Exceptional Prioritisation Skills: Adept at managing internal projects, resolving escalations, and balancing team, customer, and company needs. - Customer-Centric Approach: Passionate about uncovering customer needs through strong, open-ended questions. Your communication style is concise, empathetic, and strikes a balance between teaching and learning. You excel at leading productive conversations that foster trust and understanding. - Collaborative and Cross-Functional: Skilled at partnering with internal teams to align on goals and solutions, ensuring both customer and company success. - Influential Communicator: Strong communication and interpersonal skills with a proven ability to positively influence others and build lasting relationships. - Fast Learner and Problem Solver: Quick to adapt to new environments, independently learn tools and processes, and tackle challenges with a solution-focused mindset. - Tools & Process Optimisation: Experienced with Salesforce, Gainsight, and other Customer Success tools. Proven ab ... (truncated, view full listing at source)