Account Manager, SMB Uber Eats

Account Manager, SMB Uber Eats Department: Sales & Account Management Team: Account Management Location: Mexico City, Mexico Type: Full-Time **About the Role** The Account Manager position is a fantastic opportunity to showcase your relationship-building and sales skills as the go-to contact for our top local restaurant partners! In this role, you'll focus on Small-to-Medium Sized Business (SMB) post-sales, driving growth by upselling marketing products, ensuring high operational quality, and securing long-term partnerships. Account Managers play a key role in helping our partners succeed on our platform and consulting them on growth opportunities! **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. **Manage and Grow Restaurant Partnerships**: Oversee a large portfolio of Uber Eats restaurant partners, helping them thrive on the platform by acting as a trusted consultant and developing joint business plans tailored to their needs. 2. **Foster Strong Relationships**: Build meaningful connections with merchant partners through email, phone, in-person meetings, and consistent communication, focusing on trust and long-term collaboration. 3. **Upsell and Market**: Introduce and sell marketing products, such as ads and promotions, to help partners achieve their growth goals and maximize their success on the platform. 4. **Drive Data-Informed Decisions**: Perform quantitative, qualitative, and financial analyses to deeply understand the restaurant industry, bringing actionable insights to the table and fostering data-driven decisions. 5. **Optimize Merchant Success**: Standardize best practices and refine processes to enhance merchant performance and satisfaction within your territory. Also, drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team. 6. **Monitor and Report Performance**: Set, track, and analyze KPIs and OKRs to evaluate partner success, identify challenges, and uncover new opportunities for growth. 7. **Lead Partnership Evolution**: Guide partnerships through every phase—from initial relationship building