Safety Investigations Team Lead II - DACT

Safety Investigations Team Lead II - DACT Department: Community Operations Team: Community Operations Location: Taguig City, Philippines Type: Full-Time **Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Role** The Safety Investigations team provides fast and empathetic support to customers during critical moments. Our Senior Team Leads within Safety Investigations are focused on empowering and investing in the continued success of our Team leads, SMEs and agents by providing resources and coaching that will build the next wave of leaders at Uber. Senior Team Leads provide and receive feedback, coach and develop employees, as well as manage teams to ensure our customers are well taken care of while managing the team's performance metrics. **Your Impact in Role:** - Lead, coach, mentor, and motivate employees navigating sensitive cases and fast paced environment to deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA). - Employ critical thinking, emotional intelligence, and creative problem-solving skills to help employees navigate sensitive cases and high severity safety concerns. - Manage team performance and escalations. - Review safety audits for accuracy, clarity and sufficiency. - Lead improvements on support logic and processes. - Monitor performance trends and create path to health plan . - Demonstrates excellent interpersonal skills and ability to establish trust to counterparts globally promoting collaboration among teams. - Strong communication skills including the ability to listen. effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences. - Stay present and available for a team consists of agents, team leads and SMEs handling Customer Deactivation Reviews;