Manager, Software Engineering Management

ServiceNow
Santa Clara, CALIFORNIA$164k – $286kPosted 6 March 2026

Job Description

<p><strong>About the Team:</strong>&#xa0;</p><p>As the&#xa0;Manager of Software Engineering,&#xa0;you will lead&#xa0;the Software Asset Management (SAM)&#xa0;team&#xa0;within&#xa0;IT Asset Management (ITAM)&#xa0;supporting a product&#xa0;that helps enterprise organizations manage software licenses,&#xa0;optimize&#xa0;costs, and stay compliant at scale.&#xa0;This&#xa0;hands-on&#xa0;leadership role&#xa0;will set&#xa0;technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support.&#xa0;&#xa0;</p><p><strong>About the Role:&#xa0;</strong></p><p>As a&#xa0;Manager, Software Engineering Management,&#xa0;you will set technical direction and serve as a&#xa0;thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager,&#xa0;investing in their growth deliberately, raising the performance bar with intention rather than simply&#xa0;maintaining&#xa0;it, and consistently creating space for innovation alongside&#xa0;a fast-moving&#xa0;technical growth.&#xa0;&#xa0;</p><p><strong>What you get to do in this role:</strong><strong>  </strong>&#xa0;</p><ul><li>Manage product development activities and oversee end-to-end engineering deliverables.&#xa0;</li><li>Manage&#xa0;and build&#xa0;a&#xa0;team of engineers&#xa0;by&#xa0;identifying&#xa0;individual strengths, providing career development, and proactively elevating&#xa0;engineers.&#xa0;</li><li>Work with product management, design, support, quality, and other dev teams to create high-quality solutions.&#xa0;</li><li>Manage daily&#xa0;activities&#xa0;&#xa0;and&#xa0;lead monthly release cycles with product management, providing technical feedback to&#xa0;maintain&#xa0;delivery velocity,&#xa0;ensuring engineering excellence&#xa0;and&#xa0;code&#xa0;quality..&#xa0;</li><li>Drive continuous improvement and innovation initiatives&#xa0;by&#xa0;identifying&#xa0;proof-of concept opportunities, integrating AI-enabled&#xa0;engineering workflows,&#xa0;including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.&#xa0;</li><li>Solve&#xa0;ambiguous&#xa0;problems and fast-changing priorities by providing clear direction to the&#xa0;team&#xa0;by&#xa0;fostering collaboration and applying structured decision-making.&#xa0;</li><li>Manage departmental resources, staffing, mentoring, and&#xa0;enhancing&#xa0;and&#xa0;maintaining&#xa0;a best-of-class engineering and quality team.&#xa0;</li><li>Partner with cross-functional teams and stakeholders to&#xa0;align&#xa0;priorities, communicate issues, and&#xa0;utilize&#xa0;best practices.&#xa0;</li><li>Partner with the India engineering team to coordinate across time zones, deliver&#xa0;continuous&#xa0;24X7 product support, and&#xa0;maintain&#xa0;alignment between US and India-based engineering workflows.&#xa0;&#xa0;</li><li>Evaluate technical feasibility of product&#xa0;requirements, contribute to design discussions, and support the team by leading demos and&#xa0;providing&#xa0;hands-on guidance.&#xa0;</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>Experience in&#xa0;leveraging&#xa0;or&#xa0;critically&#xa0;thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices.&#xa0;</li><li>Typically requires a minimum of 8 years of related experience with a&#xa0;Bachelor's&#xa0;degree;&#xa0;or ... (truncated, view full listing at source)