Senior Product Counsel

<div class="content-intro"><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. </p> <p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. </p> <p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><h2>What's the opportunity? </h2> <p>Intercom’s Legal team is looking for an experienced and dynamic Senior Product Legal Counsel with deep product counselling experience who excels in a fast-paced environment and enjoys navigating novel legal issues at the intersection of emerging technology and global regulations to help launch products. The successful candidate will have a proactive approach and curious mindset, provide practical and solution-based guidance to help drive outcomes and an ability to build strategic and collaborative relationships with stakeholders to support Intercom’s fast-paced and ambitious plans. The position may be based in London, England or Dublin, Ireland.</p> <h2>What will I be doing? </h2> <ul> <li>Partner closely with our Product and Engineering teams through development, launch, and post-launch maintenance of product and feature releases, with responsibility for managing the legal and regulatory compliance elements of the design, build and user experience of our products and services. </li> <li>Partner closely with colleagues on Intercom’s legal team, including privacy and commercial counsel and legal ops, on cross-functional projects such as data protection impact assessments, security audits, subprocessor updates </li> <li>Draft product-related terms and conditions, in-product disclosures and internal/external resources like help articles and FAQs to educate stakeholders and customers on product functionality and developments</li> <li>Implement and manage policies and processes for conducting product legal review of new product development, enhancements, and feature requests</li> <li>Keep up to date on international laws and regulations (e.g., AI, data protection) that impact development and marketing of Intercom products and provide guidance on interpretation of legal/regulatory requirements </li> <li>Work with teams across international offices to advise on a broad range of legal issues related to regulatory compliance, intellectual property and marketing that may impact the development and release of our products globally.</li> </ul> <h2>What skills do I need? </h2> <ul> <li>You should have at least 10 years of relevant experience as in-house counsel and/or law firm counsel advising product, engineering and marketing teams on legal issues related to product development , ideally in a multinational technology company . IP and/or privacy counseling experience is a plus. </li> <li>Demonstrate strong judgment and an ability to identify and balance key legal risks and work effectively with the relevant stakeholders to implement legal solutions that enable product release.</li> <li>Experience advising on the development and deployment of AI based products, including issues such as data sourcing, model training, appropriate customer-facing terms and compliance with evolving frameworks like the EU AI Act.</li> <li>Experience and strong understanding of the practical implications of privacy issues associated with the development of AI products.</li> <li>You are driven by curiosity and a deep understanding of how the products work and are comfortable wor ... (truncated, view full listing at source)