RCM Associate Manager

Veradigm Life Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore Veradigm.com RCM Associate Manager ***This is a fully onsite position in Pune, Maharashtra Office.*** SHIFT 7:30PM IST - 4:30AM IST Our professional billing experts help organizations ensure accurate billing and coding, and partner with them at every step of the revenue cycle. Dedicated account managers deliver a comprehensive approach for improving the financial health of any practice. JOB SUMMARY Responsible for managing and tracking the productivity of the account team and insuring the health of the client's Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes and workload. Client financial results/KPI's ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES • Strong customer service skills for client satisfaction, health of client AR and management of RCM team members • answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally • acts as the first point of contact for team members and provides guidance on work matters Interact with clients and their patients, engage in proactive resolution of issues and timely response to questions and concerns. • Deliver timely required reports to the RCM Management; initiates and communicates the resolution of issues • Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain staff engagement to drive business results and improvements • Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis as needed to ensure the client and company expectations are met. • Remain current with company’s policies and procedures regarding AR activity such as, reviewing month end reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends, reviewing denial reports • Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to ensure actions are taken that achieve the results needed and/or determine other resolution needed • Review work performed by outside vendors for accuracy and production. Determine changes/improvement needed and works promptly and appropriately with applicable individuals to bring about such changes/improvement • Achieve goals set forth by management and compliance requirements • Follows, enforces and models adherence to all policies, procedures and processes • Identify and recruit internal/external talents to ensure an effective mix of competencies. · • Induct new joiners to quickly maximize performance. • Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance. · • Allocate workload to fully utilize every employee’s talent. • Implement development plans and coach for individuals to reach their maximum talent. • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner. • Recognize high performers to maintain motivation and retain key talent. • Regularly communicate on company news and team progress against business plan. JOB REQUIREMENTS Education Level Education Details Required/Preferred Bachelor's Degree or equivalent Technical / Business expe ... (truncated, view full listing at source)