RCM Customer Service Agent

Work Location - Pune (Work from office) As a Customer Service Representative, you will respond to incoming calls, follow up through emails from our everyday users - patients. You will use creative problem-solving skills in a fast-paced call center environment and provide excellent customer service to ensure our providers utilize our platform effectively. Job Responsibilities: Strong customer service skills; answering patient calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally. Interact with patients via Live Calls to help troubleshoot and resolve complex billing related issues. Maintain high levels of customer satisfaction by providing fast and accurate responses on calls. Be a champion of change management with both internal and external customers. Document and manage customer interactions in Veradigm CRM system. Able to rapidly learn new software to deliver customer satisfaction. Able to work effectively under the stressful conditions in a fast-paced environment. Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform. Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Peer-based incentive “Cheer” awards Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/ #LI-SL1 Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself! Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.