Global Head of Solutions Engineering

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As the Head of Solutions Engineering, you will be responsible for managing all facets of the assigned Solutions Engineering teams. The Head of Solutions Engineering at Gong will oversee Gong’s team of Solutions Engineers and Solutions Engineering Directors / Managers. You will be responsible for defining, developing, managing and implementing all strategic pre-sales activities and outcomes that align with Gong’s vision, mission and strategic plans on a company-wide basis. RESPONSIBILITIES Scale and run a Solutions Engineering organization leveraging your past experiences Global Resource Allocation and Standardize global playbooks while allowing for regional nuance Create processes, reports, and operating rhythm to help your team and stakeholders Build the appropriate organizational structures to balance the need for specialization with revenue coverage Invest in deep, peer-level relationships with Product and Engineering VPs, fostering a culture of mutual respect where SE technical expertise is viewed as a force-multiplier for product success. Improve processes and eliminate bottlenecks by working cross-functionally in order to get deals across the line Build appropriate processes, measurement and infrastructure needed to maximize SE productivity and impact Build strong cross-functional relationships with Sales, Product Marketing, Product Management and Engineering and exercise sound judgement to achieve business objectives Build technical thought leadership on architecture, processes and operationalization QUALIFICATIONS 10+ years of relevant solutions engineering experience 5+ years of experience building and managing high performing solutions engineering teams 4+ years of experience leading Solutions Engineering Senior Directors/Directors/Managers Experience leading organizations of at least 50–100+ headcount through IPO or significant hyper-growth phases Know how to build trust amongst your team members and cross-functional stakeholders Proven ability to influence cross-functional peers (Product/Eng) without formal authority, specifically in a high-growth SaaS environment. High level of business acumen and understanding of how revenue leaders think PERKS BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $252,000 ... (truncated, view full listing at source)