SPP Onboarding and Growth Specialist

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. We're looking for an Account Manager – Onboarding Growth Specialist to join our team. This isn't a role where everything is figured out, it's a chance to build and shape how we do things. We operate like a lean, fast-paced, high-growth startup , and we need someone who thrives on a dynamic, experiment-driven approach. This hybrid role combines the startup-minded hustle of getting new customers up and running with the scrappy , long-term relationship building that drives growth. You'll own a book of business from day one, navigating an environment with evolving processes and resource-constrained challenges to ensure our customers are not just successful, but wildly successful. What You'll Be Doing This isn't a role where you'll follow a perfectly defined playbook; you'll be writing it. You'll be the primary point of contact for our customers, responsible for a seamless onboarding experience and driving long-term growth. Bootstrapping the Onboarding Journey Continue deep discovery: You'll jump into a customer's world to understand their organizational structure, goals, and operational needs. You're not just taking orders; you're building the foundation for their success. Design and lead with rapid iteration: Using your insights, you'll design a tailored onboarding process. This will be an experiment-driven approach where you're constantly looking for ways to make the process more efficient and effective. Collaborate and get things done: You'll work cross-functionally with internal teams like Sales, Product, and Support to ensure a smooth launch. This often means influencing others and finding creative solutions in a non-traditional structure . Driving Growth with a Startup Mindset Act as a strategic advisor: After onboarding, you'll be the strategic and day-to-day point of contact. You'll build trusted relationships and become a go-to partner for customers as their business needs evolve. Problem-solve proactively: You won't wait for a problem to appear. You'll monitor account health, track key metrics, and proactively identify opportunities to optimize our customers' experience and drive account growth. Own the commercial relationship: You'll be a key player in our company's success. This means you'll own the renewal process and identify and act on growth opportunities within your book of business. You have a commercial responsibility to drive the business forward. What You'll Bring 3-5 years of experience in Account Management, Customer Success, or Implementation, ideally within a lean, fast-paced SaaS, Fintech, or B2B service environment. We're more interested in your track record of success in a similar operating model than a specific job title. A "scrappy" and resourceful problem-solver. You don't need a ... (truncated, view full listing at source)