Caregiver Scheduler

Job Opening: Scheduler (Full‑Time) Experience Required: 2+ years Language: English B2+ , C1 About the Role The Scheduler plays a vital role in coordinating client‑caregiver assignments and ensuring an exceptional in‑home care experience. This role requires excellent communication skills, strong organization, and the ability to multitask effectively in a fast‑paced office setting. You will act as the main connection between caregivers, clients, and internal staff—ensuring accurate scheduling, proper documentation, and consistent service quality. This role also includes payroll‑related tasks, recruiting support, and general office responsibilities. 🌟 Core Competencies Verbal Communication Adaptability Likability Customer Focus Decision Making & Judgment Organization Stress Management Resourcefulness 🛠️ Key Responsibilities VERBAL COMMUNICATION Answer incoming calls professionally and positively. Communicate with caregivers and clients to ensure service quality. Act as liaison between caregivers and the Office Manager. CUSTOMER FOCUS Respond promptly and courteously to client calls. Receive and document referrals and service inquiries. ADAPTABILITY Support sales, marketing, and public relations activities. DECISION MAKING & JUDGMENT Maintain professionalism and integrity in all interactions. Understand and represent the company’s mission, vision, and values. Solve problems and make decisions in a fast‑paced environment. ORGANIZATION Schedule and coordinate day‑to‑day caregiver assignments. Manage payroll tasks: verify timesheets, update telephony systems, input records. Maintain accurate documentation and complete personnel files in ClearCare. STRESS MANAGEMENT Perform on‑call coordinator duties as required. Maintain professionalism under pressure. Multitask efficiently in a high‑functioning office environment. LIKABILITY Interview, screen, and test applicants while ensuring a positive candidate experience. Assist with recruiting, hiring, orientations, training, disciplinary actions, etc. Foster strong, respectful relationships with clients and staff. RESOURCEFULNESS Perform general clerical and office tasks. Complete additional duties assigned by the Operations Manager. ✅ Required Skills & Qualifications High school diploma or equivalent; 2 years of business or office experience. Strong computer and general office skills. Excellent interpersonal and telephone communication abilities. Knowledge of common medical terminology. Ability to work independently with good judgment. Proficient in reading, writing, and speaking English. Availability for occasional on‑call duties outside regular hours. #SolvoGlobal #LI-PROMOTED #LI-Onsite