Operations & Program Manager, Implementation

Operations & Program Manager, Implementation 1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As an Operations & Program Manager, Implementation on our Customer Experience (CX) team, you will play a key role in shaping how we onboard and activate customers at scale. This role focuses on building and improving the operational foundation that powers our Implementation team - from the systems we use to deliver onboarding, to the service packages we offer customers, to the metrics we use to measure activation and delivery success. You will lead the rollout and ongoing evolution of Rocketlane, our implementation workflow platform, serving as the operational and technical owner of the tool in partnership with CX leadership and technical operations teams. You’ll ensure the platform is configured effectively, adopted successfully, and continuously improved to support how our Implementation team delivers value to customers. You’ll also partner closely with leadership to evolve our Implementation service packages, including supporting the introduction of tiered offerings and helping define the reporting and operational frameworks needed to track time to value, delivery efficiency, and team capacity. This role sits at the intersection of customer experience, operations, and systems, translating strategy into scalable programs, tools, and processes that support teams across the onboarding and early adoption journey. Reporting to the Senior Manager of CX Operations, you will work closely with Implementation Specialists, Deployment Managers, Operations, and other cross-functional partners to improve workflows, strengthen delivery models, and ensure teams have the infrastructure they need to guide customers successfully. If you enjoy solving operational challenges, launching new systems, and building the programs that help teams scale their impact, this role offers an opportunity to shape the future of our Implementation organization. What to expect: - Lead the launch, configuration, and ongoing optimization of Rocketlane, serving as the operational and technical owner of the platform in partnership with CX leadership and technical operations teams. - Ensure Rocketlane and other Implementation systems (Salesforce, Gainsight, other tooling) are configured effectively to support deployment workflows, integrations, reporting, and evolving business needs. - Partner with cross-functional teams—including GTM, Customer Success, Support, Product, Sales, and Operations—to identify opportunities for workflow improvements, automation, and tooling enhancements across the onboarding and deployment journey. - Map and analyze onboarding and activation wor ... (truncated, view full listing at source)