Senior Enterprise Engagement Manager

YOUR MISSION: Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations. As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a select portfolio of complex accounts. These customers often operate across multiple departments, geographies, and stakeholder groups — requiring strong executive presence, structured planning, and disciplined execution. You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role that requires both strategic thinking and operational rigor. IN THIS ROLE YOU WILL: Enterprise Account Strategy Executive Partnership Serve as the primary strategic point of contact post-sale for assigned Enterprise customers Build and maintain trusted relationships across technical, operational, and executive stakeholders (Director through C-level) Develop structured success plans aligned to customer business objectives and transformation initiatives Lead Executive Business Reviews and QBRs focused on measurable outcomes, ROI, and roadmap alignment Anticipate organizational risk and proactively manage stakeholder alignment in complex environments Enterprise Implementation Leadership Partner with Implementation, Product, and Engineering teams to guide enterprise deployments from kickoff through go-live Drive clear governance structures, timelines, risk mitigation plans, and accountability across workstreams Support change management efforts to drive adoption beyond initial launch Value Realization KPI Ownership Define and track KPIs such as automation rates, containment, cost savings, CSAT, or operational efficiency improvements Translate product usage data and performance metrics into clear executive-level narratives Identify adoption gaps and implement structured action plans to improve outcomes Ensure customers achieve measurable business impact tied to their initial investment case Commercial Growth Expansion Identify new automation opportunities across departments, use cases, and channels Develop expansion roadmaps aligned to enterprise priorities Pro-actively manage renewals and long-term contract growth Contribute to strong Net Revenue Retention (NRR) through clearly defined account strategy IN SUMMARY The Senior Enterprise Engagement Manager will own and grow a portfolio of high-value Enterprise customers, leading post-sale strategy, executive alignment, AI implementation, measurable value realization, and long-term commercial expansion. This role is responsible for ensuring that large, complex organizations successfully adopt and scale Parloa’s Agentic AI platform — driving tangible business outcomes across customer experience operations. WHAT YOU BRING TO THE TABLE: 5+ years of experience in Enterprise Customer Success, Strategic Account Management, or Consulting within SaaS or enterprise technology Demonstrated experience managing large, multi-stakeholder accounts (typically $500K+ ARR or comparable complexity) Experience leading structured enterprise implementations involving cross-functional coordination Proven ability to influence Director, VP, and C-level stakeholders Experience driving measurable business outcomes tied to defined KPIs Experience supporting or directly contributing to expansion and renewal strategies Strong project management and organizational skills, with the ability to manage multiple priorities in parallel NICE TO HAVE Experience in AI, automation, CX platforms, or contact center technologies Background in digital transformation or operational modernization initiatives Experience working with global or multi-region enterprise organizations WHAT'S IN IT FOR YOU? The opportunity to join a rapidly growing Conversational AI startup ... (truncated, view full listing at source)