Business Operations Specialist

Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you? About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. Our impact thus far: 347k+ learners since 2021 257k youth in work 31k youth starting own ventures 60k youth in jobs created through entrepreneurship Visit our website www.alxafrica.com to learn more about our digital revolution. Role Summary As a Business Operations Specialist, you will play a key role in driving execution discipline, reporting clarity, and cross-functional alignment across ALX. Sitting within the Operations function, you will support the organisation’s operational rhythms by coordinating reporting cadences, tracking performance against key goals, and ensuring leaders have clear, timely insights to inform decision-making. This role is ideal for someone who is highly structured, analytical, and proactive, with the ability to bring order, visibility, and follow-through across a fast-paced, matrixed organisation. Specific Responsibilities Maintain and improve reporting routines, dashboards, and tracking tools to provide clear visibility into KPI performance and progress against targets. Coordinate weekly and monthly reporting cycles across teams, ensuring timely and standardised inputs. Consolidate cross-functional updates into concise executive reports highlighting progress, risks, roadblocks, and decisions required. Prepare high-quality reports, presentations, and summary decks for sprint reviews, business reviews, and ExCo updates. Support business review processes by consolidating inputs and ensuring clear, coherent materials for leadership. Maintain issue and dependency logs, tracking ownership, follow-up actions, and resolution of key blockers. Manage reporting trackers and performance leaderboards to strengthen accountability and execution discipline across teams. Maintain the annual operational calendar, including reporting deadlines, review cycles, retreats, and planning sessions. Support annual and periodic planning by preparing templates, consolidating inputs, and tracking alignment to organisational priorities. Partner with cross-functional stakeholders to improve workflows, reporting quality, and operational efficiency. Support special projects and continuous improvement initiatives across ALX. Skill Requirements - Essential 3–5 years of experience ... (truncated, view full listing at source)