Internal Comms Lead

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team and role: The Senior Manager, Employee Communications and Engagement plays a key role in shaping how Klaviyo connects employees to our mission, priorities, and the impact we create for our customers. This role sits within the broader Communications, Workplace and Experiences team, working cross-functionally to help ensure employees understand where the company is headed, how their work contributes to our success, and the difference Klaviyo makes for our customers. The Senior Manager drives the strategy behind internal storytelling and employee engagement campaigns that bring company priorities, cultural initiatives, and People and Places programs to life. Through thoughtful communications and engaging employee experiences, this role helps strengthen alignment, build connection, and reinforce the culture that makes Klaviyo unique. We’re looking for someone who approaches internal communications like a builder. Someone who cares deeply about craft, isn’t afraid to experiment with new formats or ideas, and thrives in a fast moving environment where clarity, creativity, and ownership matter. This is a senior individual contributor role that blends strategic thinking with creative storytelling, modern communication approaches, and strong cross functional partnership. How you'll make a difference: Shape and evolve Klaviyo’s internal storytelling and employee engagement strategy in partnership with the Head of Communications, Workplace Experiences. Lead the development of internal campaigns and communication strategies that help employees understand company priorities and how their work contributes to Klaviyo’s success. Create opportunities to connect employees more deeply with the impact Klaviyo has on our customers and the broader ecosystem we serve. Partner with teams across the People Team including Benefits, Learning and Development, Employer Brand, events, and employee engagement programs to translate initiatives into meaningful employee experiences. Develop communication approaches that support leadership messaging, organizational change, and key company moments. Create and oversee compelling storytelling across formats including written narratives, video, digital content, and live forums to help employees better understand company strategy, culture, and customer impact. Lead the evolution of internal communication channels and storytelling formats to increase engagement and clarity. Own and continuously improve internal communication platforms such as KHub so they serve as a centralized source of information and storytelling for employees. Partner across functions to align messaging and ensure employees understand how initiatives connect to broader company priorities and goals. Advise leaders and partners on communication strategy, narrative framing, and the most effective ways to reach and engage employees. Identify opportunities to simplify communication, reduce noise, and strengthen the overall internal narrative across the organization. Who you are: Exceptional written and verbal communication skills with the ability to translate complex topics into clear, engaging messagingA strong storyteller who can connect employees to company priorities, culture, and the impact Klaviyo has on customersA builder who enjoys creating new programs, formats, and approaches rather than simply maintaining existing onesComfortable working in a fast moving environment and navigating ambig ... (truncated, view full listing at source)