Senior Customer Success Manager - Emerging Enterprise

<div class="content-intro"><p>Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at <a href="http://amplitude.com">amplitude.com</a>. </p> <p>As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.</p> <p><strong>Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): </strong>Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.</p></div><h4><strong>About The Role & Team</strong></h4> <p><strong><em>* This position will support Amplitude customers in the New York tri-state region of the United States. It’s preferred to have the hire in New York but we are open to candidates located in other cities in the EST time zone *</em></strong></p> <p>The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a <strong>Senior Customer Success Manager, Emerging Enterprise for our east region,</strong> you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy. </p> <p>You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.</p> <h4><strong>As a Senior Customer Success Manager, Emerging Enterprise, you will:</strong></h4> <ul> <li>Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions</li> <li>Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs</li> <li>Plan and deliver value-based business reviews with customer executives</li> <li>Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude</li> <li>Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude</li> <li>Project-manage the customer journey using internal and external resources as needed</li> <li>Partner with our Professional Services team to ensure a successful onboarding process, answer ad-ho ... (truncated, view full listing at source)