General Manager of South Africa and Kenya, Retail

General Manager of South Africa and Kenya, Retail Department: Operations Team: Local Operations Location: Johannesburg, South Africa **About the Role** Leading at Uber means setting direction in motion, not waiting for perfect conditions. As the General Manager for South Africa and Kenya, you will oversee two of our most dynamic and strategic African markets. This isn’t a role for someone looking for a polished playbook; it’s for a leader who thrives in the messy reality of doing big things at scale. You will navigate a unique dual-market reality: maintaining market-leading excellence and operational efficiency in South Africa while accelerating growth and navigating the digital ecosystem of Kenya. You’ll be expected to make hard calls under pressure, turning high-stakes complexity into clarity for your team. This role matters because you are at the intersection of our global strategy and local impact, ensuring millions of people across these regions can move and eat every day. If you lead with clarity, build with heart, and are energized by the challenge of managing diverse regulatory and economic landscapes, this is where you’ll make your mark. **What You’ll Do** - **Set Direction in Motion:** Own the South Africa and Kenya roadmap, making high-stakes decisions on resource allocation and sequencing investments while balancing the "scaled market" needs of SA with the "high-growth" requirements of Kenya. - **Own the Outcome:** Take full E2E P&L accountability across the sub-region, staying calm under pressure as you monitor market health and navigate risks like currency volatility or infrastructure shifts. - **Build High-Performing Teams:** Lead and coach a distributed team of Country Leads and Operations Managers, helping them unblock market-specific challenges—from SA’s competitive retail landscape to Kenya’s unique merchant dynamics. - **Navigate Complexity:** Influence the Central Ops roadmap through matrix leadership, ensuring that African-specific requirements, such as local payment integrations and logistics nuances, are prioritized in the global queue. - **Solve for the Real World