Engineering Manager II, Customer Obsession

Engineering Manager II, Customer Obsession Department: Engineering Team: Manager Location: Bangalore, India Type: Full-Time **About the Role** Uber’s Customer Obsession (CO) org is hiring **an Engineering Manager II** to help build and scale one of the world’s largest **AI-powered customer engagement platforms**. Our systems power **millions of real-time interactions** across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide. You’ll work at the intersection of **state-of-the-art AI** and Uber’s production-grade engineering infrastructure to deliver **conversational assistants** that are personalized, empathetic, and human-like—while staying aligned with Uber’s business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- We’re looking for a technically strong, product-minded engineering manager with experience building chatbots and customer-facing systems. You’ll design and deliver **scalable, reliable, and maintainable conversational experiences** across all modalities like chat, voice, video etc. As an engineering manager, You will lead a dedicated group of engineers in building a best-in-class platform that provides magical customer support experiences. In this role, you will: 1. **Own and operate customer-facing chatbots** that influence the support experience for millions of users 2. Drive end-to-end execution: identify ecosystem changes needed across Uber engineering, align stakeholders, build consensus, and daeliver production-ready implementations 3. Foster a collaborative, inclusive team culture that values creativity, diversity, and excellence. 4. Empower your team to excel in their roles by providing mentorship, guidance, and professional development opportunities. 5. Help reduce issue resolution from **minutes to seconds** by improving automation quality, reliability, and user experience