Associate Director, Complex Care Programs

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking an experienced Associate Director to own and drive the ongoing success of our Complex Care Programs. Reporting to the VP of Specialty Care, this role will be responsible for the strategic and operational leadership, execution, and continuous improvement of Complex Care initiatives . The Associate Director will partner closely with cross-functional stakeholders across Product, Operations, Marketing, Sales, and Customer Success to ensure programs are delivered effectively, scaled sustainably, and aligned with business and clinical outcomes. The ideal candidate brings a strong background in cross-functional implementation and execution, with a demonstrated ability to manage complexity, drive results, and improve performance in a fast-paced, high-growth environment. This is a full-time, remote position on our team. Occasional travel may be required for team/company events or meetings. What you'll be doing : Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement Develop capacity and budget models and advocate for the operational resources needed to support new programs Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market Support Product and Engineering in the design and implementation of new technology features What success looks like in this role: Achieve ambitious revenue targets through value story optimization and improved member funnel conversion. Deliver sustained gross margin improvement through disciplined, scalable operating models Ensure seamless, on-time launches of new complex care offerings and technology features Drive measurable improvements in member and customer satisfaction through data-driven service optimization. What you’ll bring: You have a deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation You have experience partnering with clinicians You have 5+ years of cross-functional experience in a high-growth environment You are a top per ... (truncated, view full listing at source)