Director, Strategic Operations Analytics

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Operations Intelligence, the Director, Strategic Operations Analytics will lead a team that defines how Spring Health’s Operations organization uses data to drive performance, efficiency, and scalability. This leader will combine analytical depth with strategic acumen, serving as a trusted thought partner and advisor to the leaders of the Operations functional departments on their most critical business priorities. The ideal candidate is a strategic systems thinker who is equally comfortable designing frameworks and engaging at the executive level — shaping how Spring Health runs its global Operations through analytics, planning, and workforce optimization. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you’ll do: Lead a strategic analytics Center of Excellence: Develop frameworks, tools, and governance necessary for Operations functional teams to effectively measure performance, identify improvement opportunities, and optimize resource allocation, leveraging analytics and AI-powered solutions. Serve as a strategic advisor to Operations leadership: Partner directly with Ops leaders to diagnose challenges, define success metrics, and use data to inform strategic decisions. Own workforce management strategy: Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand. Define and standardize how Operations measures success: Create common KPI definitions, dashboard structures, and reporting methodologies that establish a single source of truth across all functions. Collaborate cross-functionally: Partner with teams such as Finance, BI, and Product to ensure alignment on data infrastructure, definitions, and reporting consistency. Develop and mentor a high-performing team: Build and lead a group of analysts and planners who bring rigor, curiosity, and influence to every engagement. What success looks like: Internal partner satisfaction: Operations leaders view you and your team as an embedded strategic partner — not a reporting function. Impact of analytics-driven initiatives on operational KPIs: Clear, consistent, and actionable frameworks guide data-driven decision-making across all Ops departments. Reduction in manual or duplicative reporting across Operations: Stakeholders consistently leverage analytics - powered by AI wherever possible - to improve performance, resource allocation, and scalability. Workforce management forecast accuracy: Forecasting and capa ... (truncated, view full listing at source)