Provider Success Associate

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a highly motivated Provider Success Associate to join our Provider Operations team at Spring Health. Our mission is to build, retain, and empower the most diverse, high-quality provider community—driving both clinical outcomes and exceptional member experiences. In this role, you will be instrumental in delivering outstanding support to our mental health providers through multiple channels, including email, phone, and live Zoom sessions. Ideal candidates will bring experience in technical, product, policy, and/or pay-related support, along with a strong ability to communicate complex information with clarity and empathy. If you're passionate about fostering an exceptional environment for providers and thrive in a fast-paced, mission-driven setting, we’d love to hear from you. This is a full-time position on our team and reports to the Provider Success Team Lead. Occasional travel may be required for team or company events. What you’ll do: Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools, ensuring timely resolution of issues that impact provider experience and platform usability. Maintain a working knowledge of payment structures and provider policies to effectively address and resolve provider inquiries related to compensation, policy clarification, and other non-technical support needs as they arise. Coordinate with partner teams to identify and report recurring service issues or bugs. Close the loop with providers to ensure they are supported effectively along the way. Escalate provider feedback and product opportunities to product, IT, or engineering teams with detailed documentation. Share ownership in the development of the Provider Help Center and internal team knowledge base. Provide training and product support to internal teams and provider networks as needed. Participate in and lead special projects as directed by management. Drive continuous improvement of the provider support experience by optimizing processes, tools, and communication. What success looks like in this role: Meeting daily, weekly and monthly productivity targets. Adhering to quality assurance expectations. Maintaining a comprehensive understanding of Spring Health platforms and operational processes, especially as these systems evolve. What you’ll bring: Minimum of 2 years of experience in a technical support role. Experience working with EHR systems is preferred but not required. Outstanding written, verbal, and listening communication skills with a high attention to detail. Familiarity with Zendesk, Jira, ... (truncated, view full listing at source)