Operations Manager (Medical Device)

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers , listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Overview As an Operations Manager (OM), you play a pivotal role in the continuous improvement and overall success of the respective sector. The Ops Manager is directly responsible for the ongoing performance, long-term and near-term improvement initiatives, and the transformation of their sector into a regionally elite operating team as Airspace matures and grows. OM’s, while working in the Operations organization, must work closely across all departments at Airspace and with our various customers and partners in their region (EU, APAC, US, etc.). Because of this, the OM must be adept at managing teams in different time zones and schedules and effectively coaching team members while not always in person. Importance of the role The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! Skills / Qualifications One-Team Mentality: We are One Team. We believe we all accomplish more when we are working together. Ownership Mindset: End to end ownership of your team, projects, responsibilities and their effects down the line. You are the owner of decisions you make and must take responsibility for those decisions.Raising the bar: What got us here will not get us where we want to be, and as an operations team and company need to constantly be heightening the quality, speed and impact of our efforts in all facets of our work. Grace under pressure: Ability to raise, navigate and execute difficult situations when needed is necessary for Airspace to continue on this growth trajectory. Responsibilities Must be able to understand all Responsibilities included in the Operations Specialist III Job Description and perform all Responsibilities in the Supervisor Job Description Sector Ownership Act as the highest escalation level and point of contact for all operations performance within your sector (whether on an ad hoc or daily basis, or to address sector-level or customer-level trends) Monitor, comprehend, and action (when necessary) on the daily, weekly and monthly performance trends of your respective sector though team coaching or feedback Assist and ‘get hands on’ with the sector team when necessary to ensure the frontline is supported and that customers continue ... (truncated, view full listing at source)