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🍪 Privacy Notice This website uses cookies to improve your web experience. By clicking Accept, you agree to the use of cookies. denyaccept AI Outcomes Manager Remote, US BasedGTM – Customer Success /Full Time /Remote APPLY FOR THIS JOB Company Overview At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow. We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients. Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI. Why Join Eve: Product-market fit: Eve is used by over 550+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You Will Accomplish Deliver Custom Workflow Solutions: Complete all post-sales custom workflow requests within two weeks of submission, creating scalable, objective solutions for legal drafting and analysis that drive immediate client value. Drive AI Adoption and Implementation: Work directly with internal and external Eve users to scope, create, and implement customized workflows that meet specific customer needs while maintaining objectivity and avoiding unauthorized practice of law. Establish Success Metrics: Develop and implement comprehensive KPIs and metrics for product adoption and custom solutions. Create immediate baselines of success based on current usage trends and available data to define and measure law firm outcomes. Build Scalable Systems: Develop and implement a transparent accountability system for all workflow requests, ensuring repeatable, scalable success as Eve grows. Create an internal repository of playbooks and workflows that can be deployed across customers without impropriety. Inform Product Strategy: Provide critical feedback loops to product and GTM teams based on customer workflow needs, directly informing roadmap decisions and product development priorities. Demonstrate Business Impact: Partner with Customer Success Managers to create world-class quarterly business review (QBR) decks featuring AI usage data, and publish routine AI value reports (EBRs) for internal stakeholders that demonstrate measurable ROI and positional value. Maintain Quality Standards: Create and maintain scalable, internal workflows grounded in objectivity that neutralize assumption, imprecision, and legal ethics concerns, ensuring all custom solutions meet rigorous standards before deployment. What We Are Looking For Legal Expertise: JD or 5+ years of substantive legal experience required. Deep understanding of legal workflows, practice areas, and the ethical boundaries of legal practice. AI and Legal Tech Experience: Proven experience with AI implementation and/or legal technology solutions. Ability to translate technical capabilities into practical legal applications. Exceptional Critical Thinking: Outstanding active listening skills combined with exceptional problem-solving and logical thinking abilities. Can quickly diagnose workflow needs and design effective solutions ... (truncated, view full listing at source)