Renewal Manager, Enterprise - Americas

Renewal Manager, Enterprise - Americas Hello! I’m Alex https://www.linkedin.com/in/alexandragelinas/, Head of Contract Management at Ashby. We are looking for a highly driven individual to guide our customers through renewal processes, taking an approach that aims to achieve success for both the customer and Ashby. We are building a team that takes pride in contract renewals work; this function serves an incredibly important role in the success of our customers and the business. The Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers. With this harmonious relationship and partnership across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby. ABOUT THE ROLE We are looking for a Strategic Contract Manager to lead renewal cycles and manage contract inquiries for Ashby’s largest customers (typically 1,000+ employees). In this role, you will own complex negotiations, guide executives through commercial decision-making, and collaborate deeply across Sales, Customer Success, Product, Finance, and Legal to drive long-term, scalable outcomes for both Ashby and our customers. You will manage multi-threaded enterprise renewals involving procurement, legal reviews, multiple products, and C-suite stakeholders. Success requires exceptional commercial judgment and creativity, executive presence, and the ability to simplify complexity while maintaining trust and momentum throughout the renewal process. Your work directly influences customer retention, expansion, and Ashby’s broader revenue strategy, with Ashby’s Operating Principles https://www.ashbyhq.com/blog/culture/ashbys-operating-principles woven into our processes. This position requires expertise in core contract management competencies: - Leading enterprise renewal cycles end-to-end, including forecasting, risk mitigation, negotiation, and stakeholder alignment. - Navigating complex pricing, contract structures, and multi-product conversations with clarity, empathy, and confidence. - Partnering cross-functionally to present aligned recommendations and resolve customer challenges. - Maintaining high accuracy in contract creation, CRM updates, and operational workflows. - Developing deep product fluency to position Ashby’s platform with credibility and strategic insight at renewal time. - Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work closely in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal. These relationships you will build both internally and externally are paramount to the success of your renewals; both our customers and cross-functional colleagues place their trust in us to achieve equitable solutions in a timely manner. Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiat ... (truncated, view full listing at source)