Staff IT Engineer

Staff IT Engineer Hey! My name is John https://www.linkedin.com/in/john-reynolds-74511660/ and I started here at Ashby as IT Manager around 6 months ago, excited to meet you! In that time Ashby has grown from ~250 to 320 folks and the scope of what we’re doing in IT has expanded, with this role we hope to continue the steep trajectory for the team and the world-class support for the company. Currently the IT team here is just me, we want to grow that team to keep giving the Ashby team world-class service and the most automated, delightful technology to work with during their time at Ashby. All the responsibilities and requirements are outlined below so have a look. Some points to consider as you’re reading through: - This job spec might look familiar, we previously opened this role as Senior ~2 months ago. After seeing some great candidates (and lots of progress internally with the scope of IT) it became clear we need more than we should expect at a Senior in terms of demonstrated experience and technical ability. We've updated the role and compensation and we're looking to find someone with deeper technical and "foundational" experience than would be expected at a Senior level. - This is fundamentally a technical role which will become the pivotal role in a larger team as we continue to scale. That means you’ll be chatting and helping other Ashby folks directly just as much as you will be throwing JSON blobs around between APIs. We’re looking for someone who is comfortable doing both. - As folks in IT we strongly believe in technology as a great enabling force. We’re always looking for novel ways to tackle problems at the fundamental level and that means we’re looking for someone who sees the world a little differently. You should be able to provide clear examples from previous experience of what innovation and technical excellence can look like in the IT/Client Engineering space. - Finally, the problems we help people tackle daily are as much emotional as they are technical. Whilst it’s great to be able to provide the best technical solution to an issue we strive to be able to deliver emotional catharsis alongside this. That means listening to people, meeting them where they are and providing the reassurance, empathy and the genuine human connection that every great support interaction should have. - I’m the hiring manager for this role and would be the manager for the successful candidate as well. If you want to learn a little more of my background I have a public about me page https://hire.john-reynolds.com/about-me?source=copy_link you’re welcome to look through! RESPONSIBILITIES: Own and fix customer issues from ingest through to resolution, whether that’s a one-time fix or a deeply technical project affecting the whole org Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters REQUIREMENTS: - A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations - Deep experience - that means being able to show deep, specific knowledge and broader architectural understanding - across relevant IT systems (device management, identity management) - Demonstrated experience of automating the interplay between these IT systems and other internal systems, that means handling APIs, MCP servers and glue-code for making disparate systems talk - Comfort and interest in helping build a stateless internal backend composed of Typescript services, pub/sub queues and APIs for both downstream and upstream applications - Desire ... (truncated, view full listing at source)