Principal Customer Success Manager

Principal Customer Success Manager WHO WE ARE Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used. Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on. With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures WHAT YOU'LL OWN As a Principal Customer Success Manager, you will work with the world’s most data-driven enterprises to help them thrive in the new era of AI-powered, context-rich collaboration. Atlan is building the context layer for the modern data and AI stack—the foundation that connects people, knowledge, and tools so data teams can work with clarity and trust. In this role, you will partner with data and transformation leaders to turn that vision into reality by driving adoption of Atlan’s Active Metadata Platform and connecting data strategy to measurable business outcomes. In a world where GenAI is redefining how humans and machines interact with data, you will help customers make their data trustworthy, discoverable, and context-aware, enabling faster innovation and confident decisions. IMPACT & PURPOSE - Lead Enterprise Success: Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion. - Strategic Partnership: Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction. - Advance Data Governance: Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence. - Shape Atlan’s Future: Partner with Product, Engineering, and GTM to translate customer insights into platform innovation. YOUR MISSION AT ATLAN - Trusted Advisor: Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan. - Executive Relationship Builder: Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives. - Adoption and Value Driver: Ensure high engagement and measurable business impact across technical and business teams. - Change Management Partner: Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale. - Voice of the Customer: Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach. WHAT MAKES YOU A MATCH FOR US - Enterprise Experience: 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts. - Data Ecosystem Expertise: Strong understanding of the modern data stack ecosystem. - Consultative Communicator: Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes. - Executive Presence: Proven ability to engage and influence senior decision-makers and economic buyers. - Technical Curiosity: Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly. - Results Orientation: Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments. - Location: Ideally based on the East Coast to align with customer coverage and team collaboration. WHY A ... (truncated, view full listing at source)