VP, Professional Services

VP, Professional Services WHO WE ARE Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used. Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on. With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures 🌟 Your Mission at Atlan We’re looking for a Head of Professional Services to build and scale a world-class solutions delivery function. You’ll lead a team of deeply technical Solution Architects and Solution Consultants (TAMs), deliver high-quality implementations, and evolve how we package, price, and scale our service offerings. This is not a traditional services leadership role. You’ll be building a strategic, technical, customer-obsessed team that drives innovation, unlocks platform value, and partners closely with product and GTM teams. You’ll be accountable for revenue, delivery quality, and customer impact—while laying the foundation for a scalable, high-margin services business. 🚀 Your Impact in Year 1 - Elevate our technical services talent—mentoring Solution Architects and Consultants to deliver with ownership and excellence. - Lead the transition from over-servicing to packaged, paid, and value-led service offerings. - Build a scalable delivery engine for advisory, and technical solutioning. - Establish systems to track PS revenue, utilization, and delivery health. - Act as an executive sponsor for key accounts and unblock escalations with empathy and urgency. - Build deep partnerships across Customer Success, Sales, Product, and GTM Ops to align services delivery with company priorities. - Drive Atlan’s AI-native vision by reimagining how services and forward-deployed engineers enable our platform to scale with context. 💼 What You’ll Own 🧱 Strategy & Leadership - Define and evolve the professional services vision and roadmap aligned to Atlan’s growth trajectory and AI product evolution. - Build service offerings that are scalable, priced right, and deeply aligned with customer outcomes. - Own the PS revenue number, utilization %, and team capacity planning. 🛠 Technical Delivery & Execution - Ensure high-quality implementations across all segments—from fast-moving Growth teams to the most complex Enterprises. - Guide technical solutioning, API-based integrations, custom builds, and architectural decisions. - Maintain a rigorous bar for delivery quality, timeliness, and measurable impact. 👥 Team Building & Coaching - Manage a global team of ~25 Solution Architects and Consultants with clear roles, paths, and performance expectations. - Drive technical upskilling, knowledge sharing, and AI-readiness within the team. - Set the cultural tone of high ownership, customer empathy, and continuous improvement. 🔄 Operations & Tooling - Establish systems and processes for project tracking, utilization, delivery forecasting, and headcount planning. - Collaborate with GTM Ops on tool adoption (e.g., Jira for PS tracking, metrics dashboards, time allocation). - Drive operational rigor and scale as the team grows. 🎯 What Success Looks Like - Measurable impact on customer time-to-value and expansion success - Successful rollout of at least 2–3 packaged services offerings - Team growth, retention, and engagement at leadership benchmark levels - Strong internal partnerships with Product, GTM, and Engineering 🧠 You Might Be a ... (truncated, view full listing at source)