Sr. IT Engineer

Sr. IT Engineer WHO WE ARE Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used. Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on. With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures MEET THE TEAM Atlan is looking for its first IT Engineer in North America — someone who will be the face of IT across the region during US working hours. This is not a traditional helpdesk role. You will be the sole IT owner in North America, responsible for delivering an exceptional technology experience to our growing US-based teams, primarily our Go-To-Market, Sales, and Marketing functions. By joining the team, you will enable Atlan to provide full 24-hour IT support coverage globally. You will partner closely with regional stakeholders as a true business partner, not just a ticket resolver. We’re building an IT function that prizes ownership, automation, and strategic thinking — and we want you to bring that same energy to everything you do. WHAT YOU’LL DO Regional IT Ownership & End-User Support - Be the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users. - Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling. - Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently. - Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation. Stakeholder Partnership & Business Enablement - Act as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience. - Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements. - Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress. Automation, AI & Continuous Improvement - Identify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate. - Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur. - Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model. - Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience. SaaS Management & Operations - Support SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination. - Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately. - Contribute to compliance and security initiatives by maintaining accurate records and following established ... (truncated, view full listing at source)