Enterprise Customer Success Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.As an Enterprise Customer Success Manager, you’ll be responsible for partnering with our largest, global customers to ensure they are fully realizing value from the Ironclad platform. Your primary role is to drive adoption through proactive engagement, product expertise, and strong analytical rigor. You will develop and execute adoption plans, monitor key usage and engagement metrics, and guide customers toward deeper utilization of Ironclad workflows and features.In addition, you will help elevate the Enterprise customer experience by providing feedback on Success processes, contributing to scalable adoption playbooks, and partnering cross-functionally to continuously improve how we drive customer outcomes.What You Will Be Doing:Understands customer goals and desired outcomes, aligning adoption strategies to achieve measurable objectives and success metricsDevelops and drives structured adoption plans focused on platform engagement, feature utilization, and time-to-valueUtilizes established Success plays and customer success platforms (e.g., Gainsight, Catalyst) to drive impactful adoption outcomes at scaleMonitors customer health signals, product usage trends, and engagement metrics to proactively identify risks and opportunitiesLeads complex adoption-focused customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyaltyCollaborates with Sales teams to align and execute on adoption strategy to maximize value realizedProvides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value realizationConducts adoption strategy meetings and monthly adoption assessments to ensure customers are maximizing their investmentsContributes to Executive Business Reviews and account strategy meetings across various stakeholder levels to share outcomes, gather feedback, and refine strategiesStays up-to-date on product updates and roadmap enhancements to improve customer enablement and adoptionIdentifies opportunities to improve Success processes, adoption workflows, and playbooks to elevate the Enterprise customer experienceKey Skills:4+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companiesDemonstrated expertise in driving product adoption, engagement, and customer value realization through structured success motionsStrong analytical skills with experience monitoring usage metrics and translating data into actionable adoption strategiesFamiliarity with Customer Success Platforms such as Gainsight, Catalyst, Totango, or similar toolsStrong presentation, organizational, and written/verbal communication skills (written samples may be requested)Enthusiasm for learning new technologies and addressing business challenges with technical solutionsFamiliarity with Contract Lifecycle Management (CLM) and legal operations processesPro ... (truncated, view full listing at source)