TechOps Manager

<h2 style="text-align: center;"><span style="font-size: 18pt;">TechOps Manager</span></h2> <p style="text-align: center;">Team: Technology</p> <p style="text-align: center;"> </p> <p style="text-align: left;">Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.</p> <p style="text-align: center;"><strong><em>The Role</em></strong></p> <p>TechOps at Prolific isn't a traditional IT team; we're lean, agile and engineering-driven. We don't just maintain systems — we solve problems before they happen, automate relentlessly, and build solutions that help Prolificos do their best work. From internal infrastructure to tooling, security to automation, we take a proactive, hands-on approach to be an enabler for teams, making sure they have everything they need to move fast, make an impact and help Prolific scale.</p> <p>As TechOps Manager, you'll lead and grow the TechOps team while remaining deeply hands-on — expect to spend 50–70% of your time doing technical work alongside your team. You'll own the team's strategy and roadmap, set the standard for how TechOps operates, and build strong relationships with department leaders across the business to ensure TechOps is a true partner, not just a support function.</p> <p>You'll manage a team of 3–5 specialists, coaching them to do their best work while also rolling up your sleeves on the hardest problems yourself. You'll own projects end-to-end across infrastructure, automation, security and compliance — and you'll make sure your team can do the same. As TechOps Manager, you'll play a defining role in shaping the team's culture, capabilities, and impact as Prolific scales.</p> <p style="text-align: center;"><strong><em>What you'll be doing</em></strong></p> <p><em>Leadership Team Development (30–50%)</em></p> <ul> <li>Lead, coach and develop a team of 3–5 TechOps specialists, running regular 1:1s, setting clear goals, and providing meaningful feedback that helps people grow.</li> <li>Own the TechOps roadmap — working with department leaders across Engineering, People, Finance and Security to understand their needs and translate them into a prioritised plan.</li> <li>Build strong relationships with stakeholders across the business, positioning TechOps as a proactive, strategic partner rather than a reactive support function.</li> <li>Drive hiring as the team grows, defining roles, raising the bar in interviews, and shaping the team you want to build.</li> <li>Foster a team culture of ownership, automation-first, process thinking, and clear documentation.</li> </ul> <p><em>Hands-On Technical Work (50–70%)</em></p> <ul> <li>Own and drive complex technical projects from problem identification through to delivery, including scoping solutions, evaluating trade-offs, and making recommendations.</li> <li>Act as the senior escalation point for the TechOps team, providing technical guidance and helping unblock issues across the stack.</li> <li>Design, build and maintain automation that reduces manual toil and scales our operations — from access provisioning to onboarding workflows and beyond.</li> <li>Take ownership of critical areas of our technical infrastructure and tooling, ensuring they remain secure, well-documented and fit for purpose as the company grows.</li> <li>Support and contribute to our information security and compliance programme, working closely with our Information Security and Compliance teams to maintain certifications like ISO 27001, SOC 2 and Cyber Essentials.</li> <li>Manage supplier relationships and budgets, ensuring we get value from our software stack and that renewals are planned and executed on time.</li> <li>Write and maintain clear, useful documentation that supports the team and the wider ... (truncated, view full listing at source)