Merchant Operations Manager, EMEA Retail Central Operations, Poland

Merchant Operations Manager, EMEA Retail Central Operations, Poland Department: Operations Team: Regional Operations Location: Amsterdam, Netherlands Type: Fixed Term **About the Role** The EMEA Grocery and Retail business is rapidly growing, and we are looking for a highly driven Merchant Operations Manager to take end-to-end ownership of Merchant Operations in Poland, one of our most strategic emerging markets. This role sits within our EMEA Retail Central Operations team based in Amsterdam but is fully dedicated to Poland. This structure combines deep local market accountability with the leverage of central expertise, best practice sharing, and scalable operational design across EMEA. As the Poland Merchant Operations Manager, you will be the dedicated owner for all merchant operational performance in the market. You will obsess over merchant quality, reliability, experience, and growth, partnering closely with local Poland teams across Retail,  as well as Commercial stakeholders and Uber Eats Operations teams. **What You'll Do:** - Poland Merchant Operations Ownership: Serve as the primary point of contact and dedicated owner for all merchant operational topics in Poland. Ensure merchants are set up to successfully operate on the platform and deliver high-quality, reliable experiences to customers. - Represent Poland Merchant Operations in regional forums, providing direct input into Operations and Product strategy based on market performance, merchant needs, and frontline insights. - Merchant Enablement and Operational Readiness: Own pre-launch, launch, and post-launch hypercare processes for Poland merchants, ensuring correct configurations, catalog quality, operational setup, and compliance requirements are met. Build scalable processes that enable merchants to operate effectively from day one while balancing speed and long-term operational health. - Performance and Reliability Management: Own merchant operational KPIs in Poland, including quality, reliability, cancellations, and availability. Analyze performance trends, identify root causes of defects, define clear improvement plans, and execute initiatives that drive