Senior People Partner (AMER Region)

Senior People Partner (AMER Region) WHO WE ARE: Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. COMPANY VALUES: - We are better everyday - We work without ego - We are smarter together - We hero our customer WHERE AND HOW WE WORK: We are open to candidates based in the Greater Toronto area with the right to work in Canada. This is a hybrid role requiring 1 day in the office (Tuesdays), located at 100 University Avenue, while the remainder of time can be spent working from home. Hours of Work: This is a global position where you'll collaborate with leaders and colleagues across Eastern, MST, CST & Pacific time zones, as well as those in Sydney, Australia. While your primary working hours will align with your local timezone, you'll need to engage with other timezones as required. We offer a high degree of flexibility, allowing you to structure your workday to effectively accommodate these global interactions when necessary. ROLE SUMMARY: The Senior People Partner (AMER) is a strategic, hands-on business partner who works with senior leaders and people managers across North America to drive business outcomes through talent, organizational design, leadership effectiveness, employee experience, and strong employee relations practice. This role provides senior advisory support across the employee lifecycle, balancing strategic partnership with pragmatic delivery. The Senior People Partner is a key contributor to our global People operating model, collaborating closely with Total Rewards (Compensation & Benefits), Talent Acquisition, and People Operations to deliver consistent, scalable programmes while meeting local business needs and compliance requirements. In this role, you’ll be based in Toronto and support NAMER leaders across the US and Canada, while collaborating regularly with the global People team in Australia. KEY RESPONSIBILITIES: BUSINESS PARTNERING - Partner with business leaders and stakeholders, demonstrating strong business acumen and a bias for outcomes. Prioritize what matters most and convert People strategy into clear, practical actions that support business performance. - Strategic partnering and organizational effectiveness - Act as a trusted adviser to NAMER leadership by aligning people plans to business objectives and driving measurable value through workforce planning, talent decisions, and organizational effectiveness. - Support leaders with organizational planning (headcount, structure, critical roles, succession risk) and shape fit-for-purpose organizational structures, job families/roles, and operating rhythms that scale. LEADERSHIP, PERFORMANCE & PROGRAMS - Coach senior leaders and people managers on high-quality people leadership practices including performance management, feedback, role clarity, accountability, and building inclusive, high-performing teams. - Drive consistent, high-impact delivery of cyclical talent programs (for example, performance and development cycles) in partnership with People Operations and the relevant People COEs. - Design, implement and support HR-related programs across teams, focused on areas such as benefits, reward and recognition, employee engagement, workplace, etc. EMPLOYEE RELATIONS, RISK, AND COMPLIANCE - Lead NAMER employee relations matters by advising leaders and employees and ensuring processes are consistent, fair, well-documented, and jurisdiction-aware. - Oversee (and, where appropriate, lead) complex casework such as invest ... (truncated, view full listing at source)