Managed Operations Specialist

Skip to Content Sign In Managed Operations Specialist Req #23702 Mauritius Apply Share Job Description Posted Sunday, April 5, 2026 at 9:00 PM | Expires Saturday, June 6, 2026 at 8:59 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems. What you’ll get to do Ensure completeness and professionalism while maintaining "Right the First Time" accuracy and schedule adherence. Prepare and respond to inquiries from peers and clients. Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment Manage assigned work in an organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements) Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution Support peer work audit for accuracy Assist with root cause analysis and logging checks Track and resolve errors Perform miscellaneous requests from team Work with cross-functional internal partners to resolve client payroll matters and employee inquiries Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs Create, update and review standard operating procedures and perform quarterly document reviews Have an “I own it” attitude about deliverables and projects from start to finish Proactively manage quarter and year-end payroll auditing Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements Skills and experience we value Eager to learn, grow and develop – self-study, company trainings, feedback Ability to make sound decisions, work independently and assist other staff members. Ability to maintain a positive work atmosphere facilitating the success of the department. Ability to maintain sensitive and highly confidential information Seek improvements, question processes, streamline, prioritize, and be efficient Be a global partner, take ownership, seek solutions even when it is not your job Functions well in a constantly changing environment, adaptability Partner cross functionally to align with Wage Administration department needs Ability to make sound decisions, work independently and assist other staff members. Excellent professional verbal and written communication skills Exceptional customer service abilities Strong attention to details and accuracy Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment. Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metrics Critical thinking and problem-solving skills a must Time Management and Prioritization Analytical and Reporting Skills Computer Literate (MS Word, Excel, PowerPoint, Outlook) HSC Holder or Higher Education At least 1-3 years of wor ... (truncated, view full listing at source)