Senior Service Engineer

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit  fluenceenergy.com . Job Description: Role Overview We are seeking a skilled and motivated Senior Field Service Engineer to join our team. In this role, you will own the maintenance and troubleshooting for advanced battery systems for clients across various industries. You will serve as the technical expert onsite, ensuring optimal performance, safety, and own customer relationships. Key Responsibilities Maintain and grow strong customer relationships through professional communication and support. Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site. Foster continuous improvement and collaboration across cross-functional teams. Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues. Act as a resource for junior team members on complex technical issues. Support knowledge sharing and collaboration within the team. Manage third party contractors Provide onsite technical support and training to customers on system operation and safety. Document service activities, maintenance records, and technical reports accurately. Ensure compliance with industry safety standards and environmental regulations. Respond to emergency service requests and resolve issues under time-sensitive conditions. Ensure compliance with contractual terms, conditions, and service-level agreements Other duties as assigned Required Qualifications and Experience Bachelor’s degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted. 5 years managing customer relationships 8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier). Demonstrated experience leading safety efforts in an operational setting. Must possess strong customer service mindset and a desire to take on tough and challenging projects Strong communicator (written and verbal) Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio) Demonstrated proficiency in Linux. Previous experience with NetSuite. Ability to read construction drawings including network and electrical drawings Knowledge of industry standards (e.g., OSHA, NFPA, IEEE). Ability to travel up to 20% of time, occasionally on short notice. Customer-focused mindset with strong interpersonal skills Our Culture At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world. Unleash Voices We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress. Customer Fluent Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate. Infinite Impact We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future ... (truncated, view full listing at source)