Associate Client Support

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Summary of role description: As an Associate, Client Support, you provide the essential daily operational support that ensures our client services run smoothly. You possess a good functional understanding of our entire product suite, acting as an investigator and problem-solver for both clients and internal teams. You provide essential operational support while continuously developing your technical expertise in standard configurations and software QA. In this role, you will work toward mastering our product suite, assisting in the validation of software quality and supporting the wider team in maintaining service continuity. In addition to technical troubleshooting, you contribute to the Customer Care and relationship management for Tier 2 Contractors, ensuring their operational success and platform engagement. You are a collaborator at heart, ensuring our Clients in the United Kingdom and Belgium, our Partner in South Africa and our internal colleagues receive seamless support. As the Associate, Client Support, what will I be responsible for? Technical Investigation & Resolution: Managing the end-to-end troubleshooting of standard client and internal queries. You will utilise your growing product knowledge to resolve issues efficiently, while learning to identify complex cases that require escalation. Configuration & Technical Support: Executing routine and standard configuration tasks. You will provide essential support to the wider technical team, building the hands-on experience necessary to assist with more complex builds. Quality Assurance & Validation Assistance: Contributing to the product's integrity by assisting with functional QA on new software releases and helping to verify the accuracy of internal configurations. Contractor Success & Engagement Support: Assisting with the structured 6-month post-go-live outreach program for Tier 2 Contractors. This involves supporting monthly interactions and tracking action items to help ensure contractor satisfaction. Continuous Development & Upskilling: Taking proactive ownership of your professional growth. You are responsible for continuously developing your technical expertise, mastering the full product suite, and seeking opportunities to expand your skill set under the guidance of senior team members. Global Collaboration: Working as an integral part of a unified global team, providing essential surge and holiday cover for the German Support team. Duties and responsibilities: Product Knowledge Development: Actively work toward a functional understanding of the full product suite, including Claims Workspace, Contractor Workspace, LINK, Video Connect, CAPTURE, Engage, Carbon Aware, Reinspect, Desk Adjuster, WalkMe, Pricing Database, DHA, and API interactions. Data Reporting Support: Develop competency in Contractor Data Centre Reporting to assist clients with standard data queries and reporting requests. Workflow Awareness: Build ... (truncated, view full listing at source)