Senior Engagement Manager

<div class="content-intro"><p>Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at <a href="https://cts.businesswire.com/ct/CT?id=smartlinkurl=http%3A%2F%2Famplitude.comesheet=54428090newsitemid=20260218166598lan=en-USanchor=amplitude.comindex=8md5=6cc9f966d63fa604ba56b7d2bceba4fe">amplitude.com</a>.</p> <p>As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.</p> <p><strong>Amplitude’s Commitment to Diversity Equity Inclusion (DEI): </strong>Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.</p></div><p><strong>About The Role Team</strong></p> <p> </p> <p><strong>**Candidates MUST be located in the EST or CST time zones**</strong></p> <p><strong><br></strong>Join us as we deliver innovative and creative solutions to our customers. We're looking for a <strong>Senior Engagement Manager</strong> with a deep passion for product analytics, AI-driven insights, and enterprise-scale digital transformation. In this role, you won't just manage projects; you will be the primary architect of customer success, ensuring that Amplitude becomes the backbone of their data-driven culture.</p> <p>We’re seeking a strategic leader who thrives in fast-paced environments and is obsessed with helping customers bridge the gap between "having data" and "driving measurable business outcomes."</p> <p><strong>As a Senior Engagement Manager, you will:</strong></p> <ul> <li><strong>Deploy Foundational Use Cases</strong>: Lead the discovery and implementation of initial critical use cases (e.g., retention analysis, conversion funnels, user journey mapping) to deliver quick time-to-value and ensure a solid foundation from day one.</li> <li><strong>Drive AI Adoption</strong>: Integrate Amplitude’s AI capabilities into customers’ daily workflows to drive impactful decisions and lower the barrier to entry for all users.</li> <li><strong>Deliver Measurable Outcomes</strong>: Move beyond "going live" by defining and tracking clear metrics Ensure that every engagement results in quantifiable value and a clear return on investment.</li> <li><strong>Strategic Program Management</strong>: Plan, organize, and manage all phases of the customer lifecycle. Develop complex project schedules, mitigate risks, and drive on-time execution while managing cross-functional stakeholders at the executive level.</li> <li><strong>Build for Long-Term Success</strong>: Design and oversee the initial Amplitude Program that focuses on governance, scaling, and cultural adoption.</li> </ul> <p><strong>You'll be a great addition to the team if you have:</strong></p> <ul> <li>5+ years of experience in client-facing implementation, management consulting, or strategic customer success, with a proven track record of managing enterprise accounts.</li> <li>2+ years of experience specifically leading large-scale enterprise software deployments where change management and foundational data governance were core priorities.</li> <li>Use Case Expertise: A proven ability to translate complex business problems into actionable tracking plans and analytical frameworks (Retention, Engagement, Monetization).</li> <li>AI ... (truncated, view full listing at source)