Job Description
Senior Manager, Account Management - Uber Eats
Department: Sales & Account Management
Team: Account Management
Location: Madrid, Spain
Type: Full-Time
**About the Role**
At Uber Eats, our **Account Management** teams are the primary link between our platform and our restaurant partners. As a **Senior Manager, Account Management, Eats SMB** based in **Madrid**, you will act as a **country business owner for the SMB Account Management function in Spain**, driving strategic growth, customer success, and operational excellence for our largest and most scalable restaurant segment.
You will **lead a team of Account Managers** across Spain and own the **growth, satisfaction, and retention** of SMB restaurant partners in your portfolio. Your work will have a direct impact on partner performance, eater experience, and Uber Eats’ market share and profitability in Spain.
**What the Candidate Will Need / Bonus Points**
\-\-\-\- What the Candidate Will Do ----
### Lead & develop the team
1. **Manage, coach and develop** a high‑performing team of SMB Account Managers (and/or Key Account Managers), taking full ownership of hiring, onboarding, ongoing training, and career progression.
2. Provide **on-the-ground commercial coaching**: shadow partner meetings, review account plans and QBRs, and help your team strengthen negotiation and consultative selling skills.
3. Set **clear performance expectations and targets** (revenue, retention, product adoption, operational quality) and drive accountability through regular 1:1s, pipeline reviews, and performance calibrations.
### Drive SMB portfolio growth
1. Own and execute the **growth strategy for the Spain SMB portfolio**, with a focus on revenue expansion, product adoption (e.g. Ads, promos, memberships) and healthy unit economics.
2. Ensure your team builds **robust account plans** for top SMB partners, aligned with merchant objectives and Uber’s commercial priorities.
3. Use data to **identify growth opportunities** (e.g. upsell, cross‑sell, expansion, recovery plays) and turn insights into simple, actionable playbooks the team can execute at scale.
### Ensure partner and