Associate Technical Support Engineer

<p><strong>The Basics:</strong></p> <p><span data-contrast="auto">At Tanium, our Associate Technical Support Engineers fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Associate Technical Support Engineer’s work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p> <p><span data-contrast="auto">As an </span><span data-contrast="auto">Associate Technical Support Engineer</span><strong><span data-contrast="auto">, </span></strong><span data-contrast="auto">you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.</span><span data-ccp-props="{"201341983":0,"335559740":276}"> </span></p> <p><span style="font-weight: 400;"><strong><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of <span style="text-decoration: underline;">three</span> days per week: Bellevue, WA; or Emeryville, CA.</em></strong></span></p> <p><strong>What You’ll Do:</strong></p> <ul> <li><span style="font-weight: 400;">Assisting customers by:</span> <ul> <li><span style="font-weight: 400;">Triaging inbound support cases</span></li> <li><span style="font-weight: 400;">Solving customer support cases</span></li> <li><span style="font-weight: 400;">Working with other Support Engineers to assist with their assigned cases</span></li> <li><span style="font-weight: 400;">Answering customer questions in the Tanium community site</span></li> </ul> </li> <li><span style="font-weight: 400;">Improve customer experience by:</span> <ul> <li><span style="font-weight: 400;">Documenting best practices</span></li> <li><span style="font-weight: 400;">Tracking activity, documenting root cause, and reporting</span></li> <li><span style="font-weight: 400;">Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area</span></li> <li><span style="font-weight: 400;">Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience</span></li> </ul> </li> </ul> <p><strong>We’re Looking For:</strong></p> <p><strong>Education</strong></p> <ul> <li>Associates degree or equivalent experience required</li> <li>BS degree in Computer Science, MIS, or similar experience a plus</li> </ul> <p><strong>Experience and Skills</strong></p> <p><strong>Must Haves:</strong></p> <ul> <li style="font-weight: 400;"><span class="TextRun SCXW73141163 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW73141163 BCX0" data-ccp-parastyle="Sub-Bullet" data-ccp-parastyle-defn="{"ObjectId":"7d12a556-e642-5113-9ed1-907343890680|1","ClassId":1073872969,"Properties":[469777841,"Franklin Gothic Book",469777844,"Franklin Gothic Book",469769226,"Franklin Gothic Book",268442635,"19",469777842,"Arial",469777843,"Arial",469775450,"Sub-Bullet",201340122,"2",134234082,"true",134233614,"true",469778129,"Sub-Bullet",335572020,"1",201342446,"1",201342449,"1",201341986,"1",469777462,"8630",469777927,"0",469777928,"4",335559740,"276",201341983,"0",335559682,"8",335559683,"1",469778324,"Normal",469777804,"o",469777803,"left",469777815,"hybridMultilevel",469769242,"9675",335559685,"1440",335559991,"360",536884268,"{7d12a556-e642-5113-9ed1-907343890680}{1}",335552541,"1"]}">0+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programming.</span></span><span class="EOP SCXW73141163 BCX0" data-ccp-props="{"201341983":0,"335559740":276,"469777462":[8630],"469777927":[0],"469777928":[4]}"> </span></li> <li style="font-weigh ... (truncated, view full listing at source)