Technical Support Engineer Intern

<p><strong><span data-contrast="none">The Basics:</span></strong><span data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></p> <p><span data-contrast="none">As a Tanium<strong> Technical Support Engineer</strong></span><strong><span data-contrast="none"> (TSE) Intern</span></strong><span data-contrast="none">, you will support Tanium’s world-class customer organization, responsible for the satisfaction retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSEs work both reactively and proactively to improve the overall experience of Tanium customers of all industries and sizes. This includes serving our customers by resolving technical issues answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, and shadowing opportunities. </span><span data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></p> <p><strong><span data-ccp-props="{"201341983":0,"335559740":276}"><span class="TextRun SCXW90490465 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW90490465 BCX0"><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of <span style="text-decoration: underline;">three</span> days per week: Addison, TX, Emeryville, CA, or Bellevue, WA.</em></span></span></span></strong></p> <p>The hourly rate for this internship is $27-$30 per hour. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for a housing stipend, 401k matching, and a monthly allowance for communications reimbursement. </p> <p><strong><span data-contrast="none">What you’ll do:</span></strong><span data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="none">Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, and risk management</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="none">Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="none">Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), and general automation</span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria ... (truncated, view full listing at source)